Apple Device:
Incompatible: Check your device's software version and ensure it is above iOS 9.1, please update if there is one available. Settings > General > Software Update.
If there is no available update and the version is above iOS 9.1 please check that you have enough storage available and remove some data if necessary. Settings > General > Storage.
App not available in your country/region:
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Step 1: Tap "Settings" from the home screen of your iOS device.
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Step 2: Tap "iTunes & App Store."
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Step 3: Tap your Apple ID and select "View Apple ID" from the dialog box that opens.
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Step 4: Enter your Apple ID password as prompted.
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Step 5: Tap "Country/Region." Read the notification that appears on the screen, as it may be different depending on your Apple account. For example, if you have auto-renewing subscriptions, changing countries may disable these subscriptions.
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Step 6: Tap "Change Country or Region." Select your country or region from the list provided. Tap "Done."
Android Device:
Incompatible: Check your device's software version and ensure it is above Android Version 4.4, please update if there is one available. Settings > About Device/About Phone > Software update. If there is no available update and the version is above Android Version 4.4 please check that you have enough storage available and remove some data if necessary. Settings > Storage.
App not available in your country/region:
Google Play uses the billing address of your default payment instrument in Google Wallet to help determine your home country for accessing the Play Store. If it is not using Australian or New Zealand details, you will not be able to download or use the Digital Membership.
Please note that you must have a valid payment method with a local billing address in order to access that country's Play Store.
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Step 1: Sign into your Google Wallet account to manage your payment methods https://wallet.google.com/manage/paymentMethods)
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Step 2: Add a new card or change your default payment instrument to one with a billing address located inside your desired country
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Step 3: Open the Play Store and navigate to any item available for download
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Step 4: Click to begin a download until you reach the "Accept and buy" screen (no need to complete the purchase)
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Step 5: Close the Play Store and clear data for the Google Play Store application (Settings > Apps > Google Play Store > Clear Data) or clear your browser cache
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Step 6: Re-open the Play Store. You should now see the Play Store that matches your default payment instrument's billing country.
If you haven't yet added a payment method to your account for the first time, please add a card directly from the Play Store with a billing address that matches your intended country location. Then, follow steps 3 through 6 to show your intended country's Play Store.